Halle Square Manchester Arndale shopping centre retail fit out by ISG UK

Retail and hospitality

Retail and hospitality destinations must attract customers, embody brand and galvanise unbeatable customer experience – both online and off.

Our people’s pride in what they do allows us to build lasting relationships and work flexibly with clients, providing inventive solutions to create exceptional spaces that personify the brands at their heart, appeal to customers and inspire supreme customer experience.

Our retail and hospitality experts have worked alongside some of the world’s most recognisable brands to create inviting and memorable places that create loyal customers, become highly regarded destinations, and help put cities on the map.

  • Barry Perkins

    Barry Perkins


Find out more

Our recent projects

Facade of Pullman Singapore Orchard hotel at night

Pullman Singapore Orchard

Interior of high end shoe store Axel Arigato Selfridges UK fit out by ISG Retail

Axel Arigato

Selfridges, London, UK

Interior of Genesis car showroom battersea delivered by ISG with customer walking past grey car


Battersea Power Station, London, UK

Nurturing the brand-customer relationship 

Few sectors are more accustomed to disruption than retail or hospitality, but these industries are built on a deep understanding of the customer. With each wave of change, consumer expectations and trends shift – it means brands need to be agile and flexible enough to withstand global pressures and think beyond their usual offering to build brand loyalty and attract people back time and again. We’re dedicated to solving the stay-awake issues our customers face; from conception to completion, you’re in safe hands.

The work that goes into ensuring spaces nurture the brand-customer relationship doesn’t stop. A trusted, responsive partner is essential in a fast-moving industry, where brands must be quick to respond to customer need while having one eye on the future. We’ve helped many retailers deliver services in store and online and have completed over 10 million square feet of fulfilment space.

Purpose and ‘moments that matter’ underpin our high street revival 

The launch of ISG’s ‘The power of place: The true cost of inaction’ white paper explored reactions from three influential groups, after 24-months of transformational change, brought about by a global 1 in 100-year pandemic event.  

Each interaction creates memories and legacies

Change, speed and agility underpin the retail and hospitality sectors. But above all, customers increasingly want brands to speak to them with the same level of relevance, wherever they are. Whether working with developers, operators or local authorities, we share an ambition to create memorable experiences that build loyalty and enrich lives. Whatever the project size, scale or purpose, our vast cross-sector experience and ability to deliver the full spectrum of customer needs, quickly, allows much-loved brands to focus on what matters – delighting customers, and attracting new ones through the door.

Staff at Whitstable Joinery Shop ISG

Supplying the world from Whitstable, meet the local talent creating joinery for internationally renowned brands

Joinery director Andy Whitehead invites us to have an exclusive look into life inside our joinery shop in Whitstable, ISG’s hidden retail treasure.

Hotel guests aren’t the only ones who should sleep well at night 

Great experiences for your customers start with the relationships we cultivate with you. Our team’s collaborative approach is the secret behind our enduring relationships. In an industry where customer care reigns supreme, we measure ourselves by the same yardstick, supporting before, during and after project delivery.

We work with the world’s most recognisable brands. With 85% of customers perpetually coming back, we’re unrivalled in bringing global retail, hospitality and leisure destinations to life.

Hotels and hospitality

Stay overnight once, or stay connected forever?

A hotel isn’t just a place to hang your hat – it’s a flexible space with massive potential and endless possibilities.

Contact us