Care is king
It’s not just hotel guests who should sleep well at night. In an industry where customer care reigns supreme, we measure ourselves by the same yardstick, supporting our clients before, during and after project delivery. We work with the world’s most recognisable brands, so their reputation becomes ours.
At the 5-star Le Méridien Kuala Lumpur hotel in Malaysia, we carried out refurbishments over 26 floors with just 50 days assigned to each one, transforming 419 guestrooms as well as bathrooms and corridors along the way. Like many of our projects, the refurbishment took place in a live environment, which was only achieved by working closely with the hotel to create a schedule of works so as not to disturb those using the space.
Our ‘The power of place’ research highlighted just how important high quality comforts, such as fresh air and natural light, are to people who use these types of spaces, and the project team at Le Méridien placed emphasis on opening up rooms with improved lighting, while ensuring unrivalled connectivity.