Case Study - United Airlines Terminal 2 Airport Lounges, Heathrow, UK

Project data

  • Customer
  • United Airlines
  • Value
  • Confidential
  • Area
  • 22,000 sq ft
  • Form of contract
  • AIA Management Contract
  • Programme duration
  • 32 Weeks
  • Completion date
  • April 2014
  • Architect
  • Solomon Cordwell Buenz 3DReid
  • Quantity Surveyor
  • Faithful+Gould
  • M&E Engineer
  • Halcrow Yolles


ISG was chosen by United Airlines to fit out their Club Lounge facilities. Heathrow’s new Terminal 2B was completed in spring 2014, with the lounge at Terminal T2A currently on site. The T2B project was an important one for ISG and United Airlines as it was the first lounge to be built to a new concept.

The projects cover over 20,000 sq ft across two buildings with the scope of works ranging from high class lounge, dining and business facilities to full service kitchens and washrooms, including showers. The team has overcome various problems and both projects have been successful. It was also a great opportunity for ISG to demonstrate outstanding international management credentials with the customer team being based across America.

United airlines
United Airlines

United Airlines

“Securing this prestigious scheme for a major new international client is a real coup for the business. This is especially the case as we are entrusted in delivering the world’s first United Airlines concept corporate lounge design. High quality specification and attention to detail are prerequisites for this exclusive new facility. Undoubtedly, ISG's experience of working airside at airport terminal buildings and a proven track record in the high end Hotel & Residential markets, played an important role in this appointment.” 

Peter Kilby, Managing Director of ISG’s Hotels and Hospitality division