Building expertise: ISG's public sector capability

Our extensive experience working across sectors and disciplines means we bring a rare perspective to our public sector work. We see ourselves not just as builders, but also as enablers of the important activities undertaken by educators, civil servants and other public sector stakeholders every day. Building on our roots in the fit out of live environments in the retail and offices sectors, we are accustomed to working around the clock and around people, capable of mobilising quickly in response to changing needs.

We understand that public sector organisations are under significant pressure to build legacy into their places and systems. We know you need to maximise the value of public funds and that you must focus on both current and future needs.

Organisations’ and people’s needs are changing faster than ever before, and as a result, creating legacy can no longer afford to be static. Meeting the needs of tomorrow means building in resilience and flexibility now, leveraging technology and data for better insights, and blending best practice with innovative solutions to ensure long-term benefit.

At ISG, we approach every public sector project, often through trusted framework partnerships, with a legacy mindset. More than that, we strive for what we call ‘enduring value’. By developing relationships with our customers built on trust, collaboration and shared vision, we deliver resilient, agile and future-proofed places that surpass expectations and provide long-term economic and social value for people.

Cost-effective solutions for emergency services

A trusted provider for blue light projects

We were selected as the sole appointee on the four-year capital build framework with Cleveland Fire Authority, valued at over £22m, because of our cost-effective approach, collaborative work ethic, quick mobilisation and integrated delivery teams. We understand the need to deliver high-quality projects while working within tight budgets for our emergency service authorities.

For example, during the design and build of a new two-storey fire station in Pontefract, West Yorkshire – a shared facility for West Yorkshire Police and the Yorkshire Ambulance Service – we sourced cost-effective products to save money. We also finished ahead of time, like we did at our design and build ambulance station project in Newmarket, which was up and running ahead of schedule.

Middlesbrough Community Fire Station, Middlesbrough, UK

Emphasising social value and building stronger communities

Putting social value at the heart of our work

The UK government’s decision to incorporate social value into its public service contracts has been adopted across ISG, and our sustainability teams work tirelessly to balance our dynamic construction delivery services with making a positive impact on the communities we serve. This ranges from providing unrivalled opportunities for work experience and placements through our in-house initiatives like the WOWEX (World of Work Experience) programme, to supporting our supply chain in the delivery of apprenticeships and access to training opportunities. We also draw on resources from the area to help stimulate local economies. We set performance targets to continually improve and report on social value, often taking a lead role on initiatives which deliver direct benefits to the community.

Tech-driven, future-proofed spaces for the BBC

Helping to realign the BBC’s real estate assets

With the BBC reviewing its established locations throughout the UK – and creating new ones – we have been expertly placed on their three-year framework for our technology-driven and agile working approach. We believe all business environments are technology environments, and our work has seen our construction, fit out and Agility teams (ISG’s small works division) deliver smart, resilient and efficient working environments for this media institution. As well as delivering tech-led spaces, our framework objectives also revolve around promoting SMEs, rationalising our procurement process, and instigating tangible social benefits through local employment opportunities and apprenticeships.

Harriet Wade story - ISG
BBC Wales, Cardiff, Wales, UK
Digitech Studio School, Bristol, UK

Transforming environments into educational centres of excellence

Working across service lines to deliver for the Education and Skills Funding Agency

Our ongoing portfolio of work for the Education and Skills Funding Agency (ESFA) framework calls upon our highly skilled and experienced background in both new build and refurbishment projects. Our experts can overcome any of your logistical challenges. We turned a disused swimming pool and leisure facility into Leeds’ Temple Learning Academy, and ensured The Linden Academy in Luton had the new build school it wanted, in time for the start of the new academic year. Our skills in delivering tech-driven learning environments have also been recognised, with our appointment to deliver the Digitech Studio School in Bristol. We were assigned to four of the six ESFA framework lots: North East, South West, East of England and West Midlands, with a combined value in excess of £2.6bn. The projects require us to deliver every skill in our arsenal, from flexible and agile working, to driving technology and innovation.

Award-winning, sustainable projects

Vital construction projects recognised by the industry and the community

We have been delivering award-winning projects for decades. Engaging with the local community and producing innovative, efficient buildings in line with our group-wide sustainability goals are our top priorities, and we regularly exceed expectations outlined on our projects. When we built The Base in Warrington – an advanced manufacturing and engineering business incubator secured via the North West Construction Hub – over 70% of the workforce was based locally. The building achieved a BREEAM ‘Excellent’ environmental performance rating because of its use of advanced materials, highly efficient services, and photovoltaic installations. It also received an Energy Performance Certificate ‘A’ rating, and won the Cheshire, Wirral and Warrington Project of the Year at the North West Regional Construction Awards.

The Base, Warrington, UK
Canada Water Library, London, UK

Design innovation in the public sector

Read all about it at Canada Water Library

Located in London’s historic Docklands, this unique public library – funded by Southwark Council – aptly displays our talent for overcoming tight logistical challenges and delivering award-winning design. This four-storey new build structure was located next to an underground line, and required highly precise GPS technology to ensure all the angles of the structure were accurate. The building has a rake of 55o and overhangs the water from the second storey upwards. The project was the winner of a special Civic Trust Award: the Selwyn Goldsmith Award for Universal Design. It was also awarded a regional award by the Royal Institute of British Architects (RIBA).

Building on London's legacy

London 2012 Olympic Games, and beyond…

We were extremely proud to be the only UK-wide construction company to provide overlay works and new build construction projects to help deliver the London 2012 Olympic Games. Our journey began in 2009 with the construction of the Velodrome, the most energy-efficient building on the Olympic Park with highly insulated walls and roof, and an energy-efficient concrete structure. The Velodrome now forms part of London’s Olympic legacy, having been opened to the public and renamed as the Lee Valley VeloPark. The Olympics was an amazing showcase for our multi-disciplined skill set: not simply ‘builders’ but sharing the customer’s vision, and understanding, planning and being flexible enough to do whatever it took to deliver a successful project.

The Velodrome, London, UK
Tourism and Cultural Authority, Abu Dhabi, UAE

Office sector experience inspires public sector

Providing high-end office environments around the world

Our company was built on a strong foundation of delivering for the commercial sector, and we have taken this strong reputation and specialised experience into our public sector projects around the world. It means no matter where you are in the world, you can expect the same level of detail and exceptional-quality finish in all of our work. For example, the 14-storey Nation Towers in Abu Dhabi – the new headquarters for Abu Dhabi Tourism & Culture – displays the expert skills of our fit out teams in the Middle East, who put together a mixture of training rooms, auditoriums, server rooms, prayer rooms, pantries, open-plan office spaces and executive suites, break-out areas and staff lounges, all finished to an impeccably high standard. We have also delivered office environments for the British High Commission in Kuala Lumpur, and the offices for a confidential client in Singapore.


Zoe Price at ISG
  • Zoe Price
  • Chief Operating Officer - UK Construction