ISG strengthens Engineering Services division with new Customer Operations hire

8th September 2020

 Ciaran Flanagan

ISG has appointed Ciaran Flanagan as managing director customer operations for its Engineering Services (ES) division, to support and enhance ISG’s customer experience proposition. 

Reporting into Bart Korink, COO, Engineering Services, Ciaran’s appointment builds on ISG’s high profile and strong credentials across highly engineered and specialist projects. Based in Dublin, Ciaran will be instrumental in building on ISG’s capability and delivering a new dimension to its customer focused approach. 

Ciaran brings with him nearly 20 years’ experience across technology, datacentre and telecommunications verticals. He joins most recently from ABB Ltd. where he acted as group vice president & head of global datacentre segment and led the growth of their datacentre solutions business.  

Bart Korink, COO, Engineering Services said: “I am pleased to welcome Ciaran to the team, where he will spearhead and further our success in the sector. He brings with him a wealth of knowledge and industry experience, with a proven track record in strategic business development and a passion for improving the customer journey.  

“Our Engineering Service’s offer continues to grow exponentially, and Ciaran’s experience will be invaluable as we look to continue our expansion and broaden our reach into new markets. He will support ISG to develop and deliver an exceptional experience for our customers and will be pivotal in fostering long-lasting partnerships.”

Ciaran Flanagan added: “ISG is renowned for its expertise, taking on some the world’s most complex and highly engineered projects. I look forward to joining such a successful team and working with them to reinforce ISG’s commitment to exceptional customer service while helping broaden its offering into new sectors.”